USING MESSPASS
Terms of service
Clear roles. Clear expectations.
Website review draft · 2 November 2026. Legal approval is required before publication. This preview does not replace accepted account or payment terms.
Platform and food-service roles
MessPass supplies the software workflow. The mess owner supplies the food, sets its service calendar and meal plans, approves workers and remains responsible for applicable food-service obligations, including food quality and required licences. The platform is not the employer or payout service for the mess’s workers.
Accounts and eligibility
Provide accurate information, protect credentials and use only accounts and roles you are authorized to access. Do not share meal PINs before collection, attempt remote or duplicate meal issuance, or interfere with another account. Account eligibility must follow applicable law and the age requirements shown during registration. A child’s account requires the applicable guardian authorization.
Enrollment, plans and payment
Enrollment approval and a paid subscription are separate states. Review the selected mess, plan, dates, meal entitlements, amount, applicable GST and payment-provider conditions before confirming. A client payment screen alone is not final activation. Refunds and settlement follow the applicable purchase terms and provider process; statutory consumer rights are not excluded.
Meals, closures and leave
Regular meals and breakfast use their appropriate entitlements; breakfast is dine-in only. Mess closures do not consume meal credits. Declared leave blocks meal issuance and delivery during the pilot without automatic leave penalties. Delivery cancellation and resume depend on the configured meal window and server-returned cutoff.
Dabba delivery and TimeTruce
Delivery depends on the mess’s availability and approved workers. Share the delivery PIN after receiving the meal. Failed and owner-skipped delivery outcomes do not consume meal credits. TimeTruce is shown as delivery branding in the app; this website creates no new arrival deadline, monetary compensation, automatic refund or service-level guarantee. Any such promise needs published, approved terms.
Feedback, support and changes
Feedback should describe a real experience and must not disclose another person’s private information. Report meal, payment or account concerns through in-app support or [email protected]. Changes to financial policies, accepted legal versions and account restrictions require appropriate notice and review; this local draft does not itself amend existing agreements.